Returns & Refund Policy

Thank you for shopping at Velvet Vitality.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase for a refund. A new product may be exchanged for another product or returned for a refund. It may take up to 2 weeks to process a return/refund. Note: Returns are subject to a 15% restocking fee.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its unopened, original packaging

Products that do not meet these criteria will not be considered for return.

Please contact us through the Contact Us form for further instructions and the return address. Alternatively, customer service can be reached by emailing

Shipping charges

Unfortunately, we cannot refund shipping charges. The customer is responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Hairstory.

Sales Tax and Duty

Any sales tax and duties charged for purchases made outside the United States cannot be refunded.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Contact us

Customer service can be reached by emailing